SILO's Relationship Notes field is designed to capture high-level context and key insights about your relationship with the client. This is especially useful for reviewers, auditors, and senior management.
Best Practices for Using Relationship Notes
1. Record the Origin of the Relationship
How was the client introduced?
Was it through an introducer/referrer? If so, name them.
Was this an internal referral? Or legacy business?
2. Describe the Nature of the Relationship
What services are being provided?
What is the commercial context?
Are they part of a broader group relationship?
3. Explain Why You Took On This Client
Was it a commercial decision? Strategic alignment?
Was the client onboarded despite risk red flags? If so, note rationale.
4. Add Risk-Relevant Commentary
Are there known reputational risks?
Have there been any issues in the past?
Are there geographic or political concerns?
5. Keep It Factual, Concise, and Reviewable
Use clear, neutral language.
Avoid speculation or personal opinion.
Focus on facts that help with risk assessment or audit defense.
When to Use Relationship Notes
At onboarding, during profile creation
During periodic reviews or risk reassessments
When there is a change in the nature of the relationship
Following a Trigger Event or adverse media alert
Who Can View or Edit Relationship Notes
All users with access to the profile can view Relationship Notes
Editing is typically restricted to compliance staff and approvers
Tips
Don’t duplicate information from the General Notes or Documentation Notes
Relationship Notes should tell the why behind the what
Use the field to help future reviewers understand the story of the client