1. Access and Permissions
Only users with the following roles can add/edit profiles and upload documents:
Senior Compliance
Junior Compliance
Data Entry
Even users without edit rights should understand these steps for interpreting reports and dashboards.
2. Profile Types and Statuses
SILO supports three profile types:
Individual
Entity
Trust
Each profile must be assigned a Profile Status:
Pending – Default status for new profiles
Active – Clients currently onboarded
Inactive – No longer an active client
Not Applicable – Profiles created for due diligence purposes only (e.g., directors, shareholders)
Profile status determines whether a profile appears in reports.
3. Searching for a Profile
To search for an existing profile:
Click Profiles in the left navigation panel and Search Profiles
Use the Search Bar to enter a name or relevant details.
Select the underlined Profile ID for the correct profile from the search results.
4. Adding a New Profile
On the main left navigation menu - Profiles > Onboard New Client
Select a profile type: Individual, Entity, or Trust.
Complete the following sections:
General Information (e.g., name, identification, services provided)
Notable Risk
Contact Information
Notes
If a similar profile exists, SILO will display a Similar Names Alert.
Confirm no duplicates.
Click Save to create the profile.
5. Managing Risk and Due Diligence Fields
Complete these fields based on your internal policy:
Profile Status – Set to Active, Inactive, Pending, or Not Applicable
Risk Rating – Select High, Medium, or Low
Due Diligence Status – Incomplete, In Progress, Complete, or Needs Review
Due Diligence Method – Full, Enhanced, Simplified, etc.
PEP Status:
Tick the PEP box if applicable
Record justification in Notes
Specify the PEP Approver
6. Uploading Documents to a Profile
Open the profile.
Click the Documents tab.
Click Add to open the upload fields.
Fill in:
Document Name
Document Number (e.g., passport, license)
Document Type
Tick Identifying if the document is being used as a form of identification.
Tick Confidential if access should be limited to senior users.
Enter the Issue Date and Expiration Date, where applicable.
Click Select Files and upload the document.
Confirm the status shows Done.
Click Create, then Save.
Replacing an existing document: Upload and save the new document as normal. Then edit the old document that it replaces, tick Superseded, and save. Do not tick Superseded on the new document.
⚠️ If you do not click Save, the document will not be stored.
7. Due Diligence Confirmation Prompt
If the profile’s status is Due Diligence Complete, a confirmation will appear after uploading:
Yes – Leave status as Complete
No – Change status to Needs Review
8. Generating a Profile Report
Open the profile.
Click Print at the top of the screen.
A PDF report will be generated with the current profile information.
9. Additional Features (If Enabled)
Screening – Displays Acuris or external screening results.
Risk Score – Automatically calculated based on profile fields.
Connections & Tax Information – Available under sub-tabs.
10. Support
For assistance, contact: [email protected]