1. Access and Permissions
Only users with the following roles can add/edit profiles and upload documents:
Senior Compliance
Junior Compliance
Data Entry
Even users without edit rights should understand these steps for interpreting reports and dashboards.
2. Profile Types and Statuses
SILO supports three profile types:
Individual
Entity
Trust
Each profile must be assigned a Profile Status:
Pending – Default status for new profiles
Active – Clients currently onboarded
Inactive – No longer an active client
Not Applicable – Profiles created for due diligence purposes only (e.g., directors, shareholders)
Profile status determines whether a profile appears in reports.
3. Searching for a Profile
To search for an existing profile:
Click Profiles in the left navigation panel.
Use the Search Bar to enter a name or relevant details.
Select the correct profile from the search results.
4. Adding a New Profile
On the main left navigation menu - Profiles > Onboard New Client
Select a profile type: Individual, Entity, or Trust.
Complete the following sections:
General Information (e.g., name, identification, services provided)
Notable Risk
Contact Information
Notes
If a similar profile exists, SILO will display a Similar Names Alert.
Confirm no duplicates.
Click Save to create the profile.
5. Managing Risk and Due Diligence Fields
Complete these fields based on your internal policy:
Profile Status – Set to Active, Inactive, Pending, or Not Applicable
Risk Rating – Select High, Medium, or Low
Due Diligence Status – Incomplete, In Progress, Complete, or Needs Review
Due Diligence Method – Full, Enhanced, Simplified, etc.
PEP Status:
Tick the PEP box if applicable
Record justification in Notes
Specify the PEP Approver
6. Uploading Documents to a Profile
Open the profile.
Click the Documents tab.
Click Edit Mode (top left).
Click Add to open the upload fields.
Fill in:
Document Name
Document Number (e.g., passport, license)
Document Type
Tick relevant boxes:
Identifying (for photo IDs)
Superseded (if replacing a document)
Confidential (limits access to senior users)
Enter Issue Date and Expiration Date.
Click Select Files and upload the document.
Confirm status shows Done.
Click Create, then Save.
⚠️ If you do not click Save, the document will not be stored.
7. Due Diligence Confirmation Prompt
If the profile’s status is Due Diligence Complete, a confirmation will appear after uploading:
Yes – Leave status as Complete
No – Change status to Needs Review
8. Generating a Profile Report
Open the profile.
Click Print at the top of the screen.
A PDF report will be generated with the current profile information.
9. Additional Features (If Enabled)
Screening – Displays Acuris or external screening results.
Risk Score – Automatically calculated based on profile fields.
Connections & Tax Information – Available under sub-tabs.
10. Support
For assistance, contact: [email protected]