Only users with administrative access can add new users.
Before You Begin
Ensure you have the following information:
Full name and email address of the new user
Appropriate Access Level
Applicable Approval Level(s) (if needed)
Assigned Office/Department (if multi-office configuration is in use)
⚠️ Important Compliance Note
Do not update or repurpose an existing user account for a new person.
Each user account in SILO is permanently linked to:
Their full audit trail and activity history
Their approval actions and record ownership
Their login credentials and permissions
Reassigning or editing a previous user’s details (such as changing the name or email to a new person) compromises your audit integrity and violates compliance standards.
If a user leaves the organisation:
Deactivate their account.
Add the new user as a separate account following the steps below.
Step-by-Step Instructions
Log in to SILO
In the left navigation panel, go to:
Settings > User ListAt the top of the user list, click Add User
Complete the user form:
Name
Email
Access Level
Approval Level(s) (optional)
Office/Department (if applicable)
Click Save
Post-Creation Actions
Notify SILO:
Send the new user’s name and email to your Account Manager so they are added to product update communications.Audit User List:
Deactivate former employees or users who no longer require access
Do not reuse old user accounts by editing their details — this compromises audit logs and activity history
Need Help?
If you need assistance, contact us at [email protected]